Philanthropy is a heart-centered activity. It is the voluntary action by donors to make the world a better place by rallying around an organization that fulfills their vision for social change. To assure Silent Voice Canada becomes the perfect vehicle that helps donors realize their goal of making a difference, and merits their respect, trust and confidence, we declare that all of our donors have these rights:
1. To be informed of Silent Voice Canada’s mission, programs and services and the major landmarks it accomplishes in reaching its vision
2. To be informed of the way Silent Voice Canada intends to use donated resources, and of its capacity to use donations effectively for their intended purpose
3. To be informed of the identity of those serving on Silent Voice Canada’s governing Board, and to expect the Board to exercise prudent judgment in its fiscal responsibilities
4. To have access to Silent Voice Canada’s current financial statements and that of the past two years
5. To be assured their gifts will be invested where it is needed most or where it is designated
6. To receive timely acknowledgement, excellent customer service, and appropriate recognition based on Silent Voice Canada’s gift recognition levels
7. To be provided information on how their gift has been invested in Silent Voice programs and the impact it made in the lives of members of the Deaf community
8. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law
9. To ask questions when making a donation and to receive prompt, truthful and forthright answers
10. To provide feedback on the stewardship, solicitation and recognition they receive and participate in surveys that are designed to enhance and nurture these relationship cycles
11. To be engaged directly with the cause by learning about the issues affecting members of the Deaf community and their families and understanding the barriers faced by the vulnerable members of the Deaf community
12. To be given the opportunity to see Silent Voice programs in action and witness firsthand the impact they make in the lives of Deaf adults, youth, children, and their families.
